TOP MANAGEMENT SUPPORT AND PROJECT LEADER WORKPLACE ANXIETY IN RELATION TO PROJECT CITIZENSHIP BEHAVIOR: THE MODERATING ROLE OF PROJECT MEMBER CORE-SELF EVALUATION

Abstract

The study examines the relationship between top management support (TMS), project leader workplace anxiety (PLWA), and project citizenship behavior (PCB), with a focus on the alteration of project member core self-evaluation (PMCSE). The model is supported by Social Information Processing Theory (SIPT), which posits that individuals internalize and interpret cues from their social environment, thereby influencing their attitudes and behaviors. The study model proposes that individuals with strong (PMCSE) can sustain PCB and consistent performance independently of the organizational environment. Using a quantitative approach, data was collected from 300 professionals in Pakistan's software industry using self-report questionnaires and analyzed using SPSS. The study demonstrates that TMS significantly enhances PCB, highlighting the importance of leadership support in fostering discretionary behaviors. Contrary to existing literature, PLWA positively influences PCB, suggesting that moderate levels of leader anxiety may increase vigilance and proactive behaviors. In this regard, PMCSE plays a critical role, with high levels of core self-evaluation enhancing the positive effects of TMS on PCB and preventing the negative impacts of PLWA. The research contributes to the fields of organizational behavior and project management by extending the Social Information Processing Theory (SIPT) by demonstrating critical role of moderator to ensure positive behaviors even in negative environment.