THE ROLE OF TECHNOLOGICAL INFRASTRUCTURE IN ENHANCING HRM EFFECTIVENESS IN SAUDI ARABIA’S PUBLIC SECTOR

Abstract

This study examines the role of technological infrastructure in enhancing the effectiveness of Human Resource Management (HRM) within Saudi Arabia’s public sector, with a particular focus on the integration of digital HR systems and infrastructure-related constraints. Data were collected through a structured questionnaire comprising 37 items, administered to a sample of 400 employees across multiple government organizations. A quantitative research design was employed, supported by regression and correlation analyses to test three core hypotheses.

The results indicate that robust technological infrastructure significantly strengthens HRM effectiveness, while digital HR systems contribute to greater efficiency in HR functions. In contrast, inadequate infrastructure was found to hinder HR performance, underscoring a major barrier to organizational effectiveness. These findings are consistent with contemporary research and align with Saudi Vision 2030, which prioritizes digital transformation and administrative innovation in the public sector.

The study contributes to theory by extending the applicability of the Resource-Based View (RBV) and the Technology–Organization–Environment (TOE) framework to HRM effectiveness. From a practical perspective, it highlights the necessity for policymakers and HR leaders to invest in digital infrastructure and user-friendly HR technologies to build agile, data-driven, and high-performing HR departments in government institutions.