THE INFLUENCE OF ORGANIZATIONAL CULTURE, MOTIVATION, AND COMPETENCE ON EMPLOYEE PERFORMANCE: A CASE STUDY AT THE CLASS I IMMIGRATION OFFICE TPI PALEMBANG

Abstract

This study aims to analyze the influence of organizational culture, motivation, and competence on employee performance at the Class I Immigration Office TPI Palembang. These three variables are considered crucial in improving public service effectiveness and the professionalism of state apparatus. This research uses a quantitative approach with a causal associative research design. The sample consisted of 83 active employees, selected using purposive sampling based on specific criteria. The research instrument was a Likert-scaled questionnaire, which was tested for validity and reliability. Data were analyzed using multiple linear regression with SPSS version 26. The results showed that organizational culture, motivation, and competence simultaneously had a significant effect on employee performance. Partially, organizational culture had the most dominant influence, followed by competence, while motivation had a significant but relatively smaller effect than the other two variables. The coefficient of determination (R²) was 0.862, indicating that the variation in employee performance could be strongly explained by the three independent variables. The implications of this research emphasize the importance of strengthening a results-oriented work culture, increasing motivation through supportive managerial policies, and continuously developing employee competencies. This study contributes to the development of strategies for improving the performance of public sector apparatus and serves as a reference for bureaucratic reform policies based on excellent and professional human resources.