EXPLORING PUBLIC PERSPECTIVES ON VIOLENCE AGAINST HEALTHCARE WORKERS: A QUALITATIVE STUDY IN A TERTIARY CARE CENTER IN KANCHEEPURAM DISTRICT

Abstract

Violence against healthcare workers emerged as a critical global issue, posing significant threats to the physical and psychological well-being of those committed to providing care. Despite increased awareness and ongoing efforts to combat this problem, incidents of violence in healthcare settings continued to rise, adversely affecting patient and healthcare professionals' safety, quality of care, and the overall functioning of healthcare systems.

This qualitative study aimed to explore public perceptions of violence against healthcare workers, specifically focusing on patients and attendants in a tertiary care centre. Through in-depth interviews and open-ended discussions, the research addressed a notable gap in the existing literature, which primarily concentrated on the perspectives of healthcare workers, often overlooking the viewpoints of patients and their families. Participants expressed concerns about the stress and frustration they faced in healthcare settings, often exacerbated by long wait times and perceived inadequacies in care. Patients highlighted that the emotional turmoil associated with health crises could lead to aggressive interactions, sometimes directed at staff. Attendants echoed these sentiments, noting that the lack of effective communication and support could escalate tensions, leading to confrontations

Insights gained from this study were intended to inform the development of targeted interventions to foster a safer environment for healthcare professionals. Ultimately, such measures would enhance the safety and well-being of healthcare workers and improve overall patient care outcomes. By prioritising the safety of those who provide care, healthcare systems can create a more supportive and effective environment for patients and providers.