ROLE OF ARTIFICIAL INTELLIGENCE IN HEALTHCARE AND PERFORMANCE MANAGEMENT FOR IMPROVING OPERATIONAL EFFICIENCY IN INDIAN HOSPITALS

Abstract

Artificial Intelligence (AI) is revolutionizing the healthcare landscape, ushering in an era of data-driven decision-making, intelligent automation, predictive analytics, and improved clinical support systems. With the surge of patient loads, healthcare resource shortage and high expectation of quality services in the Indian hospital ecosystem, there is need for innovative methods of managing the hospital. Machine Learning, Natural Language Processing, Computer Vision, and Predictive Analytics have all been powered by AI and are being increasingly used to optimize patient flow, boost the accuracy of diagnostics, increase productivity of the workforce and services, and aid in strategic performance management. At the same time, AI-powered performance management systems enable real-time tracking of KPIs, resource metrics, service quality, and performance indicators affecting the organization's results. The aim of this paper is to explore the role of AI in healthcare and performance management by looking specifically into how AI technologies can enhance the efficiency of hospital operations in India. It explores how AI is being utilized in clinical, administrative, and managerial tasks and assesses its impact on streamlining processes, boosting patient experience, cutting costs, and improving overall healthcare delivery outcomes. Additionally, the study delves into issues, governance demands, and prospects of AI-driven hospital management systems in India. The results suggest that the proper implementation of AI and performance management systems can have a great impact on achieving operational excellence and facilitating sustainable transformation of healthcare in India's hospitals.