FACTORS INFLUNCING EMPLOYEE SATISFACTION TOWARDS ORGANIZATIONAL TRAINING AND DEVELOPMENT PRACTICES IN SELECTED PUBLIC SECTOR BANKS

Abstract

The study examines employee satisfaction toward organizational training and development practices in selected public sector banks. In a rapidly evolving banking environment characterized by digital transformation, regulatory reforms, and competitive pressures, effective training and development (T&D) practices are essential for enhancing employee competencies and organizational performance. The primary objectives of the study are: (1) to assess the level of employee satisfaction toward various training and development practices; (2) to identify key factors influencing satisfaction, including training design and content, delivery methods, managerial support, career development opportunities, and evaluation mechanisms; and (3) to examine whether gender differences exist in employee satisfaction levels. The study adopts a quantitative research design and uses statistical tools such as descriptive analysis and the Mann–Whitney U test. Findings indicate moderate to high satisfaction levels across most factors, with training design and evaluation mechanisms receiving relatively higher ratings, while career development opportunities scored comparatively lower. Gender-based differences were found to be statistically insignificant. The study concludes that strengthening career progression pathways and enhancing managerial involvement can further improve satisfaction levels.