ORGANIZATIONAL CITIZENSHIP BEHAVIOUR IN HIGHER EDUCATION: DEFINITION, INFLUENCE AND CHALLENGES

Abstract

The study of Organizational Citizenship Behaviour has been receiving prominent focus and scholarly attention. It is one of those emerging subjects/topics that explore the working mechanisms and dynamic features of an organization, with special emphasis on human behavioural patterns. This subject recognizes that organizations rely on both formal and informal duties/behaviors of workers/members to function effectively. Earlier, such conceptualizations basically identified these behaviours as discretionary actions, ones that are neither mandated by job descriptions nor financially compensated, yet somehow manages to aid or enhance the functioning of the organization with collective inputs. In this paper, we break the tip of this iceberg, further delving into the concept of Organizational Citizenship Behaviour, to understand its theoretical background, and its relevance in shaping the unhindered functioning of institutions/organizations, with a keen focus on higher education.