EXTRAVERSION AND PERFORMANCE AT WORK: THE MEDIATING ROLE OF RELATIONAL JOB CRAFTING

Abstract

The study looks at how extraversion influences IT employees’ job performance, considering the effect of relational job crafting behaviours as a mediator. The researchers explored how various constructs are related by analysing the data using structural equation modelling in the IT field. The study showed that extraversion impacts job performance, both by itself and through its connection to relational job crafting. Building solid relationships, building your network, and obtaining feedback were noted as the most important relational behaviours. The assessment showed that the measures and the model structure confirmed the reliability and validity of the constructs. It was found that relational crafting acted as a partial mediator, meaning extraverted people gain improved job outcomes when they excel at it. As a result, it is highlighted that understanding employee personalities can lead to better job design and better working relationships, both of which improve overall performance in IT settings.