SOCIAL INTELLIGENCE ROLE IN CRISIS MANAGEMENT EVALUATION

Abstract

In an unstable global landscape, effective crisis management is essential for any organization seeking resilience or long-term sustainability. In this research, we examine the vital importance of social intelligence concerning crisis management in all three of its phases: prevention, response, and recovery. We define social intelligence as the capacity for empathy, emotional and social awareness, and interpersonal skills which enables leaders to recognize precursors of crisis, guard stakeholder relationships, and communicate under pressure. The research shows the extremes to which leaders possessing social intelligence can foster psychologically safe and responsive organizational cultures which go beyond minimizing risks to proactive recovery following crises. The paper develops a framework for real-time application of social intelligence during crises by combining theoretical research with case studies. The findings underscore the greater adaptability and resilience in the face of uncertainty and change within organizations that embed social intelligence in their leadership and communication frameworks. These findings have significant consequences for large-scale, strategic, leadership, and organizational development planning in volatile contexts.