DIGITAL ENTREPRENEURSHIP IN MENTAL HEALTH CARE: A QUALITATIVE ANALYSIS OF BENEFITS AND CHALLENGES IN SAUDI ARABIA

Abstract

Digital entrepreneurship has emerged as a transformative force in the mental healthcare sector, offering innovative solutions to critical challenges such as stigma, accessibility, and service availability. This qualitative study explores the impact of digital entrepreneurship on mental health services in Saudi Arabia by examining the perceptions and insights of mental health professionals and entrepreneurs. In-depth interviews were conducted with psychiatrists (n=3), psychologists (n=3), and mental health advocates from civil society organizations (n=3). Thematic analysis revealed four significant themes: perceived benefits of digital media in providing mental healthcare, challenges of mental healthcare services through digital media, the use of digital media to strengthen mental health services, and proposals to improve and develop digital media to enhance mental health. The findings highlight the potential of digital platforms to increase mental health privacy, contribute to mental health literacy, and ensure better service availability and accessibility. However, challenges such as patient credibility, the treatment team’s competence, treatment cost, limited insurance coverage, and poor internet connectivity were identified. The study emphasizes the critical role of digital entrepreneurs in promoting social innovation and enhancing connectivity in mental health services. Recommendations include designing and implementing new digital mental health services strategies, innovating systematic methods for family involvement, and adhering to professional ethics and therapeutic guidelines. The integration of digital technology into the mental health system in Saudi Arabia has the potential to provide accessible, available, and affordable care, guiding researchers to gather further evidence to enhance practices and contribute to the development of a comprehensive and sustainable mental healthcare system.