TRAINING UNDERGRADUATE COMMERCE STUDENTS IN BUSINESS ENGLISH VOCABULARY TO WRITE EMAILS WITH CHATGPT, TEACHER INSTRUCTIONAL SUPPORT AND DIGITAL LITERACY

Abstract

With the integration of the Internet of Things (IoT) into the education sector (Fang Zhang, 2021), the use of mobile devices and ChatGPT in learning has garnered increasing attention from educators and students due to its limitless potential. Based on cognitive development and the progression of vocabulary acquisition, the paper examines how, with the aid of teachers' instruction and ChatGPT, first-year commerce students show a shift in their use of grammar, vocabulary, sentence structure, clarity, conciseness, formatting, and professional tone. Ultimately, the paper suggests strategies for utilising mobile devices and ChatGPT in writing emails, which form part of college Business English vocabulary. The study employs qualitative methods to gather feedback on awareness, utilisation, and the effectiveness of drafting emails with the assistance of ChatGPT. Students need to be equipped and transformed with the skills to thrive in an AI-driven world, or they risk being left behind (Sep 5, 2025, The Hindu).