EVALUATING THE EFFECTIVENESS OF THE FLEXIBLE EDUCATION WITH SOUL (FlexS) MODEL IN ENHANCING STAFF ENGAGEMENT AT UNIVERSITI SULTAN ZAINAL ABIDIN (UniSZA)

Abstract

The Flexible Education with Soul (FlexS) model introduced at Universiti Sultan Zainal Abidin (UniSZA), Malaysia represents a transformative approach to higher education by integrating lifelong learning, spiritual values, and professional ethics. This study evaluates the effectiveness of FlexS programs in enhancing staff knowledge, practice, and internalization of its four core pillars: (1) sound faith/metaphysics, (2) scientific reasoning, (3) noble character, and (4) professional work ethics. Employing a mixed-methods design, the research collected quantitative data from 320 staff members through structured surveys and qualitative insights from in-depth interviews.  Quantitative findings revealed high mean scores for knowledge (M = 4.10, SD = 0.69), practice (M = 4.47, SD = 0.47), and internalization (M = 4.24, SD = 0.71), indicating strong engagement with FlexS principles. Regression analysis demonstrated that knowledge was the most significant predictor of internalization (β = 0.513, p < 0.001), accounting for 36.8% of the variance. Qualitative themes highlighted enhanced value internalization, improved workplace well-being, and identified challenges such as the need for clearer guidelines.