THE ROLE OF ENGAGING LEADERSHIP AND TALENT FOCUS IN PROMOTING EMPLOYEE ENGAGEMENT WITHIN GOVERNMENT FINANCIAL INSTITUTIONS

Abstract

The objectives of this research were to 1) examine the levels of satisfaction and employee engagement in government financial institutions; 2) to investigate factors influencing employee engagement in the government financial institutions; and 3) to prepare recommendations and guidelines for building satisfaction and employee engagement in the government financial institutions. This research study was employed with a quantitative study design with the sample of 18,949 employees from the government financial institutions. Data used in this research study were analyzed using descriptive and inferential statistics.

The research results were showed as follows: 1) The average level of satisfaction and employee engagement in the government financial institutions was the highest. 2) The variables influencing employee engagement in the government financial institutions had statistical significance level of 0.05 in four dimensions: Engaging Leadership, Talent Focus, The Basics, and The Work. 3) The government financial institutions should systematically promote employee development, provide clear career development path with fair rewards, design enriching work, prepare flexible work arrangement that can encourage teamwork and collaboration at work, enhance a leader to become an inspirational person with transparent communication, and create an environment that promotes work-life balance.

The concepts of Engaging Leadership and Talent Focus was innovatively applied to investigate the contexts of government financial institutions in Thailand, which have been less studied compared to the financial private or international enterprises. The research results assisted in filling theoretical gaps about the factors of satisfaction influencing employee engagement in government financial institutions and provided practical implications for administrators in developing human resource management approaches emphasizing motivation and participation to sustainably enhance employee engagement and performance.