BUILDING INSTITUTIONAL CAPACITY: LESSONS FROM MAROS DISTRICT WATER COMPANY

Abstract

Capacity development is one of the methods used to face changes in accordance with the demands of the times. Without capacity development, an organization will not be able to survive long in facing competition. This study aims to describe and find out how capacity development is in PDAM Maros Regency. Six indicators used to see the extent of capacity development in PDAM Maros are Human resource capacity, financial resource capacity, information technology capacity, knowledge capacity, stakeholder commitment capacity and collaborative capacity. In this study the author uses a descriptive qualitative approach, namely providing an accurate picture of the problems faced supported by primary and secondary data. The data collection technique used is interviews. The results of the study obtained indicate that human resource capacity development in PDAM Maros Regency in accordance with the concept of Bryan Kolar (2011) human resource capacity development must be improved such as employee recruitment, employee skills and professionalism through training, and suggestions that the author can provide include; 1) employee placement should be adjusted to the field of expertise they have; 2) the implementation of informal activities as a supporter of human resource capacity development should be adjusted to the conditions and needs of employees; 3) there needs to be training and socialization for employees in terms of technology use.