THE IMPACT OF ORGANIZATIONAL SUPPORT ON JOB SATISFACTION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF TEACHERS AT VOCATIONAL HIGH SCHOOLS IN DENPASAR

Abstract

Organizational support is very necessary in the implementation of education. The purpose of research is to determine the extent of organizational support's influence on job satisfaction and its impact on organizational citizenship behavior. This quantitative research using an ex-post-facto survey approach was conducted on teachers at State Vocational High Schools in Denpasar. The sample was determined using the Slovin formula plus the Warwick and Lininger method, resulting in 257 teachers. Data were obtained through the distribution of questionnaires in the form of closed statements with 5 choices. The analysis technique used SEM-PLS. The results are; (1) there is a strong and significant direct influence of organizational support on job satisfaction at the T-statistical value 24.655 and Sig. is 0.000; (2) there is a fairly strong and significant direct influence of organizational support on organizational citizenship behavior at the T-statistical value 3.802 and Sig. is 0.000; (3) there is a significant direct influence of job satisfaction on organizational citizenship behavior at the T-statistical value 6.376 and Sig is 0.000 and (4) there is a significant indirect influence of organizational support on organizational citizenship behavior through job satisfaction at the T-statistical value 5.879 and Sig is 0.000. It is recommended to implement organizational support as well as job satisfaction to improve organizational citizenship behavior in teachers at State Vocational High Schools in Denpasar City.