EXPLORATION AND VALIDATION OF FINANCIAL TECHNOLOGY (FINTECH) INSTRUMENT FOR MICROFINANCE INSTITUTIONS (MFIS)

Abstract

It is observed that Financial Technology (Fintech) has transformed the traditional system into tech-driven system to improve service accessibility, financial inclusion, and operational efficiency. This study explores Fintech instrument in Microfinance Institutions (MFIs) by compiling views, feedback and responses of practitioners of MFIs through in-depth interviews and focus groups. Thematic analysis was undertaken through NVivo for exploration of determinants and patterns that were extracted for identification of potential determinants. Moreover, a structured questionnaire was designed to collect relevant data based on extracted themes and construct that enable the researcher to validate the Fintech instrument. Results enable to propose determinants and constructs of fintech for MFIs that could help the researchers, policy makers and other stakeholders by designing potential Fintech strategies to mitigate emerging issues and concerns.