THE EFFECTIVENESS FACTOR OF RATA ID ORTHODONTIC ONLINE TREATMENT ON PATIENT SATISFACTION AT THE RATA ID PARTNER CLINIC MAKASSAR

Authors

  • KAHFI ICZANUL IMAN HASANUDDIN UNIVERSITY, MASTER STUDENT OF HEALTH ADMINISTRATION AND POLICY, FACULTY OF PUBLIC HEALTH, INDONESIA
  • MUHAMMAD ALWY ARIFIN HASANUDDIN UNIVERSITY, DEPARTMENT OF HEALTH ADMINISTRATION AND POLICY, FACULTY OF PUBLIC HEALTH, INDONESIA
  • SUKRI PALUTTURI HASANUDDIN UNIVERSITY, DEPARTMENT OF HEALTH ADMINISTRATION AND POLICY, FACULTY OF PUBLIC HEALTH, INDONESIA
  • DARMAWANSYAH HASANUDDIN UNIVERSITY, DEPARTMENT OF HEALTH ADMINISTRATION AND POLICY, FACULTY OF PUBLIC HEALTH, INDONESIA
  • YAHYA TAMRIN HASANUDDIN UNIVERSITY, DEPARTMENT OF OCCUPATIONAL SAFETY AND HEALTH, FACULTY OF PUBLIC HEALTH, INDONESIA
  • IDA LEIDA M HASANUDDIN UNIVERSITY, DEPARTMENT OF EPIDEMIOLOGY, FACULTY OF PUBLIC HEALTH, INDONESIA
  • ANWAR MALLONGI HASANUDDIN UNIVERSITY, DEPARTMENT OF ENVIRONMENTAL HEALTH, FACULTY OF PUBLIC HEALTH, INDONESIA

Keywords:

Effectiveness Factors; Online Orthodontic Care; Patient Satisfaction; Rata ID; service quality

Abstract

Online orthodontic platforms like Rata ID offer innovative remote care solutions, yet their impact on patient satisfaction remains underexplored. This study evaluated the effectiveness of Rata ID’s online orthodontic services in enhancing patient satisfaction at partner clinics in Makassar. A mixed-method approach was used, combining surveys and interviews among patients using Rata ID aligners. Significant associations were found between communication (p = 0.029), response time (p = 0.019), service quality (p = 0.015), privacy (p = 0.026), and continuity of care (p = 0.025) with satisfaction. Patients expressed high satisfaction with convenience and affordability, though some delays occurred. Overall, Rata ID’s online consultations improved satisfaction, highlighting the need to optimize response time and administrative efficiency.

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How to Cite

IMAN, K. I., ARIFIN , M. A., PALUTTURI, S., DARMAWANSYAH, TAMRIN, Y., M, I. L., & MALLONGI , A. (2025). THE EFFECTIVENESS FACTOR OF RATA ID ORTHODONTIC ONLINE TREATMENT ON PATIENT SATISFACTION AT THE RATA ID PARTNER CLINIC MAKASSAR. TPM – Testing, Psychometrics, Methodology in Applied Psychology, 32(3), 694–704. Retrieved from https://tpmap.org/submission/index.php/tpm/article/view/2197

Issue

Vol. 32 No. 3 (2025)

Section

Articles

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This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.