DEVELOPMENT OF AN INTELLIGENT CONVERSATIONAL AGENT TO IMPROVE CARE AND SERVICES AT THE POLYTECHNIC UNIVERSITY OF SANTA ROSA JAUREGUI

Abstract

This document describes the construction of Denisse, a chatbot replicable in technological universities used in a case study to improve services in the physiotherapy clinic of the Polytechnic University of Santa Rosa Jáuregui. It is an informative chatbot that answers the most frequently asked questions from users of this clinic. This chatbot makes use of Javascript tools and framework using node.js as its execution environment. The information that is stored in a knowledge base is what allows the processing of keywords to understand the user's choices and to be able to generate appropriate responses. Data and user opinions are collected using SQL in order to consult and analyze the data. A service-oriented architecture is used, which allows the use of Whatsapp, with this the user is allowed to have a short learning curve.