THE IMPACT OF MANAGEMENT COMPETENCIES, CRITICAL REFLECTION, AND INTERCULTURAL SKILLS ON HUMAN RESOURCE DEVELOPMENT AND BUSINESS SUCCESS IN THE DIGITAL AGE

Abstract

This study investigates the relationship between various crucial competencies in the contexts of management, education, and business, particularly in the digital and globalized era. The findings reveal a positive correlation between the independence and competencies of university management teams in distance education. Additionally, critical reflection skills and intercultural competencies are shown to be vital for human resource development (HRD), enhancing communication, collaboration, creativity, and innovation in the context of Industry 4.0. The study employs a qualitative method, using NVIVO software for data coding and thematic analysis. The ability to communicate, collaborate, innovate, and be creative plays a significant role in shaping an effective organizational culture and strategic planning, including specific competencies. These findings underscore the importance of various competencies, including critical reflection and intercultural understanding, in supporting the autonomy and competencies of management teams in distance education. The research emphasizes the necessity of comprehensive competency development to tackle the challenges of the digital and global era.