THE INFLUENCE OF LEADERSHIP, MOTIVATION, DISCIPLINE AND WORK ENVIRONMENT ON THE EMPLOYEE WORK PERFORMANCE OF THE RURAL CREDIT BANK IN WEST JAVA PROVINCE

Abstract

This study seeks to understand the relationship between four key factors “leadership, motivation, discipline, and the work environment” on the work performance of employees at Rural Credit Banks in West Java Province. The research is motivated by the critical need for human resource development to improve competitiveness in the banking industry, particularly as these institutions have recently experienced a reduction in both staff and assets. To gather data, this study used a quantitative survey approach, focusing on the bank's permanent staff. One hundred questionnaire respondents (out of 234 respondents’ population) met the eligibility criteria (mainly must be having 5 years working experience). Data were collected through G-form questionnaires and processing through 1 to 5 likert scale by using SmartPLS 4.0. This study found that motivation and discipline are very important for employee performance, while the work environment does not have much of an impact. Therefore, companies should focus on programs that increase motivation and discipline, such as rewards and coaching. Even if the work environment is good, the impact will be greater if it is combined with strong motivation and discipline.