Pansini, M., Buonomo, I., D’Anna, F., & Benevene, P.
Measuring compassion in the workplace: A systematic literature review
This systematic literature review analyzes instruments measuring compassion at work (CAW) with two main objectives: to organize the existing literature according to three main orientations, namely given compassion, received compassion, and given and received compassion; to describe and compare the scales used to measure each orientation and their use in current research. Adhering to PRISMA guidelines, we systematically selected English-language peer-reviewed articles published from 2008 to 2024. Our analysis included two categories of scales: a) scales specifically developed for workplace contexts or professional categories, and b) generic compassion scales utilized within organizational research. We identified 15 scales or subscales within three CAW main orientations. The review examines the psychometric properties of each scale, highlighting strengths, weaknesses, commonalities, differences, current research applications, and potential future uses. It offers practical guidance for researchers and practitioners to facilitate the most appropriate scale selection and use based on research needs and organizational contexts.
Testing, Psychometrics, Methodology in Applied Psychology, 2024, Vol. 31, pp. 643-670, DOI: 10.4473/TPM31.4.13
