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PANG LIZHENG, TATCHAPONG SATTABUT, NUSANEE MEEKAEWKUNCHORN, CHAIYAWIT MUANGMEE. CUSTOMER EXPECTATION, SERVICE QUALITY, AND LOYALTY IN PERSONAL FINANCIAL SERVICES: EVIDENCE FROM REGIONAL BANKS IN GUANGXI, CHINA. TPM [Internet]. 2026 Jan. 10 [cited 2026 Jun. 5];33(1):381-92. Available from: https://tpmap.org/submission/index.php/tpm/article/view/4458