MAKASSAR, SUARDI, GITA SUSANTI, and MUHAMMAD GHIFARY. “BUILDING CITIZEN TRUST THROUGH CUSTOMER-ORIENTED PUBLIC SERVICES: A CASE STUDY OF THE NORTH MAKASSAR SAMSAT OFFICE, INDONESIA”. TPM – Testing, Psychometrics, Methodology in Applied Psychology 32, no. S9 (November 27, 2025): 354–361. Accessed December 1, 2025. https://tpmap.org/submission/index.php/tpm/article/view/3228.