ABHINAY DUPPELLY. COGNITIVE LOAD MANAGEMENT IN CONTACT CENTERS: REDESIGNING AGENT EXPERIENCES FOR THE AGE OF AI-AUGMENTED WORK. TPM – Testing, Psychometrics, Methodology in Applied Psychology, [S. l.], v. 32, n. S9, p. 203–209, 2025. DOI: 10.5281/zenodo.17753111. Disponível em: https://tpmap.org/submission/index.php/tpm/article/view/3160. Acesso em: 1 dec. 2025.